01 Week 1
Listen
Before we propose anything, we listen: to the business, the team, the systems you already run and the things you’ve tried that didn’t work.
You come away withA written summary of where you are and where you’re going
Process
Every engagement has the same shape, whether it’s a two-week audit or six months alongside your team. What changes is how deep each stage goes.
The shape
01 Week 1
Before we propose anything, we listen: to the business, the team, the systems you already run and the things you’ve tried that didn’t work.
You come away withA written summary of where you are and where you’re going
02 Weeks 2–3
Then we dig in. Code and infrastructure reviews, conversations with your team and, often, with your customers. We’re frequently part of your audience already.
You come away withA prioritised plan, sized to your time and budget
03 Weeks 4–11
The plan becomes work: design, code, integrations, content. Senior people on every part of it, alongside your team or end to end.
You come away withWorking previews every week
04 Weeks 12–13
Going live is a milestone, not the finish line. We measure it on the way out, document it for whoever looks after it, and stay close while it meets real users.
You come away withA live product, measured and documented
05 Then
Most of our clients stay for years. After launch the work changes shape: fixes, improvements, the next thing to ship, on whatever rhythm suits the business.
You come away withMonthly improvements and support
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